R-P Flooring & Tile Restoration Privacy Policy

Information we collect

Information you give us

• Estimate and contact forms: your name, phone number, email, project address or ZIP code, the service you're interested in, project details, budget range and preferred contact time.

• Google and Facebook lead forms: if you submit a form inside a Google or Facebook ad, those platforms send us the information you entered, such as your name, phone, email and ZIP code.

• Calls, texts and emails: your phone number, messages and anything you share about your project. Calls may be recorded for quality and training, and we'll tell you at the start of the call when they are.

• Project photos and documents: photos of your space, measurements, plans, contracts and payment records.
   

Information collected automatically

When you visit our website, we and our partners collect your IP address, browser and device type, approximate location, pages viewed, how you arrived (such as an ad click or search) and actions you take, such as submitting a form or tapping to call. We collect this with cookies, pixels and similar tools.

How we use your information

• Respond to your inquiry, schedule estimates and give you quotes

• Plan, perform and follow up on your project, including warranty work

• Send appointment reminders, project updates and invoices

• Ask for a review after your project is finished

• Send occasional offers or news, only if you've agreed to receive them

• Measure which ads and pages bring in customers, and improve our website and advertising

• Prevent fraud and spam, and meet legal, tax and insurance requirements
   

Advertising, analytics and cookies

We use these tools to understand our website traffic and to show our ads to people who may need our services:

• Google Ads: conversion tracking and remarketing. Google may use cookies to show our ads to you on other sites after you visit ours, and to tell us when an ad click leads to a call or form submission.

• Google Analytics: reports on how visitors use our site, such as pages viewed and time on site.

• Meta (Facebook) Pixel: measures our Facebook and Instagram ads and may show you our ads on those platforms.

• Wix: hosts our website and processes form submissions.

We may also upload a hashed (encrypted) list of customer emails or phone numbers to Google or Meta to show ads to similar people or to stop showing ads to existing customers. These platforms match the data in encrypted form and do not use it to identify you to us.

Your choices

• Block or delete cookies in your browser settings. Some site features may not work without them.

• Manage Google ad personalization at My Ad Center and opt out of Google Analytics with the browser add-on.

• Manage Facebook ad preferences at facebook.com/adpreferences.

• Opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org.

Learn more in How Google uses information from sites that use its services.

Text messages and calls

When you give us your phone number and check the consent box on our form, or text us first, you agree that R-P Flooring & Tile Restoration may call or text you about your inquiry, appointments, project updates and review requests. We send marketing texts only with your separate consent.

• Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to stop texts, or HELP for help.

• Consent to receive texts is not a condition of buying anything from us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except our phone and texting provider (Quo) and the carriers that deliver our messages.

How we share information

We do not sell, rent or trade your personal information, and we don't share it with other companies for their own marketing. We share it only:

• With service providers who help us run the business, such as our website host (Wix), business phone and texting service (Quo), email, scheduling, payment processing and accounting tools. They may use it only to provide services to us.

• With advertising and analytics partners (Google and Meta), as described above.

• With suppliers or trade partners working on your project, only the details they need, such as your address for a material delivery.

• For legal reasons, such as complying with the law, enforcing our contracts, or protecting our rights, customers or crew.

• If the business changes hands, as part of a sale or merger, under this same policy.

How long we keep it

We keep inquiry information for as long as needed to respond and follow up, and project records for as long as needed for warranty, tax and legal purposes. We then delete or anonymize it.

How we protect it

We use reasonable safeguards, such as password-protected accounts and secure (HTTPS) forms. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

Children

Our services are for adults. We do not knowingly collect information from anyone under 13.

Your choices and rights

You can ask us to tell you what information we have about you, correct it, or delete it, and you can opt out of marketing emails and texts at any time. To make a request, contact us below. We'll respond within a reasonable time and may need to verify your identity. Depending on where you live, you may have additional rights under your state's law.

Changes to this policy

We may update this policy from time to time. We'll post the new version on this page with a new effective date.

Contact us

R-P Flooring & Tile Restoration, LLC

Stone Mountain, GA

Phone: (404) 620-2763

Email: info@rpfloorandtile.com